Shipping Information
We promise to deliver your purchases to you as quickly as possible. We dispatch your order within 3 to 5 days of order confirmation (and receipt of your prescription, if needed). Based on your location, it takes 2 to 5 days to get delivered to you post-dispatch.
We promise to deliver your purchases to you as quickly as possible. We dispatch your order within 3 to 5 days of order confirmation (and receipt of your prescription, if needed). Based on your location, it takes 2 to 5 days to get delivered to you post-dispatch.
Sorry! Unfortunately our courier partners do not deliver to P.O box addresses. For a hassle free delivery, please offer a home address, business address, etc.
Orders and Returns
Don’t worry! It is our responsibility to get you the perfect pair of glasses. In the rare circumstance that your glasses don’t fit properly, we make it extremely easy for you to exchange your pair. If you face any difficulty, just write to us on support@john-jacobs.com.Read our exchange policy to know more.
We have a 14-day exchange policy. Click here to know about our Exchange Policy.
We will send an email to confirm the status of your order at every stage. Post dispatch, your order will be delivered in 2-5 days.
Payments
We accept all mediums of payment.
- Debit card – Visa/MasterCard/Maestro
- Credit Card – Visa/MasterCard and also American Express
- Internet Banking - All major banks; we are adding new banks every week!
- Cash on Delivery (CoD)
Every country has its own laws concerning additional customs and import fees. To see if you are subject to these additional fees, please refer to the following link: https://lenskart.us/pages/return-exchange.Please note that all payments on Lenskart.us are processed in USD. As such, payments made with other currencies are subject to conversion rates.
There are NO hidden charges when you make a purchase on CLEARDEKHO. The prices listed for all the items are final and all-inclusive.
All credit/debit card, net banking & wallet payments on CLEARDEKHO are processed through secure and trusted payment gateways (PG) managed by leading banks. Our PG partners are PCI-DSS certified. There is a 3D Secure password service for online transactions, providing an additional layer of security through identity verification.